Indian call center industry no longer the biggest

More people work in call centers in the Philippines than in India. The growth rate of India’s call center industry has slowed as it faces demand and supply side pressures. Many clients are moving work back onshore, operating costs are increasing and the jobs are loosing their luster.

An Indian call center

Image via Wikipedia

India now faces stiff competition from the Philippines, according to recent research from IBM. The study for the Contact Center Association of the Philippines estimates that 350,000 Filipinos work in call centres, compared with 330,000 Indians.

via BBC News – India’s call centre growth stalls.

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